Terms of Service

Last updated: 28 August 2025

These Terms of Service ("Terms") govern your use of the Bright Atrium platform and services operated by Bright Atrium Ltd, a company registered in England and Wales. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing, browsing, or using the Bright Atrium website and platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

These Terms constitute a legally binding agreement between you and Bright Atrium Ltd. We may modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of our services after any modifications constitutes acceptance of the updated Terms.

2. Description of Service

Bright Atrium operates a freelance marketplace platform that connects businesses with independent freelance professionals. Our services include:

  • A platform for posting and finding freelance opportunities
  • Tools for communication between clients and freelancers
  • Payment processing services
  • Dispute resolution assistance
  • Educational resources and support

We act as an intermediary platform and are not a party to the actual service agreements between clients and freelancers.

3. User Accounts and Registration

Account Creation

To access certain features of our platform, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information
  • Keep your login credentials secure and confidential
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorised use of your account

Account Types

We offer different account types:

  • Client Accounts: For businesses and individuals seeking freelance services
  • Freelancer Accounts: For independent professionals offering services
  • Dual Accounts: For users who both hire and provide services

Account Termination

You may terminate your account at any time by contacting us. We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

4. User Obligations and Prohibited Activities

General Obligations

All users must:

  • Comply with all applicable laws and regulations
  • Treat other users with respect and professionalism
  • Provide accurate information in all communications
  • Respect intellectual property rights
  • Maintain confidentiality of sensitive client information

Prohibited Activities

Users are strictly prohibited from:

  • Posting false, misleading, or fraudulent content
  • Engaging in discriminatory practices based on race, gender, religion, or other protected characteristics
  • Attempting to bypass our platform for payments or communications
  • Sharing account credentials or allowing unauthorised access
  • Uploading malicious software, viruses, or harmful content
  • Scraping or harvesting user data without permission
  • Creating multiple accounts to circumvent restrictions
  • Engaging in money laundering or other financial crimes
  • Posting adult content or services
  • Violating any applicable laws or regulations

5. Freelancer-Specific Terms

Service Provision

Freelancers agree to:

  • Accurately represent their skills, experience, and qualifications
  • Deliver services as described in project agreements
  • Meet agreed-upon deadlines and quality standards
  • Communicate professionally and promptly with clients
  • Maintain appropriate professional standards

Independent Contractor Status

Freelancers are independent contractors, not employees of Bright Atrium or clients. Freelancers are responsible for:

  • Their own tax obligations and National Insurance contributions
  • Professional insurance and liability coverage
  • Compliance with applicable professional regulations
  • Determining their own working methods and schedules

6. Client-Specific Terms

Project Posting

Clients agree to:

  • Provide clear, accurate project descriptions
  • Specify reasonable budgets and timelines
  • Respect freelancers' intellectual property rights
  • Pay agreed-upon fees in a timely manner
  • Provide necessary project materials and access

Payment Obligations

Clients must:

  • Pay freelancers according to agreed terms
  • Not request refunds for satisfactorily completed work
  • Resolve payment disputes through our dispute resolution process
  • Cover any applicable payment processing fees

7. Payment Terms

Payment Processing

We use third-party payment processors to handle transactions. By using our payment services, you agree to the terms of our payment partners.

Fees

Bright Atrium charges service fees as outlined in our current fee schedule, available on our website. Fees may include:

  • Transaction fees on payments
  • Premium account features
  • Additional services or tools

Refunds and Disputes

Payment disputes should be resolved between clients and freelancers. We offer mediation services but are not responsible for refunding payments for completed work.

8. Intellectual Property Rights

Platform Content

All content on the Bright Atrium platform, including text, graphics, logos, and software, is owned by Bright Atrium Ltd and protected by UK and international copyright laws.

User Content

You retain ownership of content you post on our platform but grant us a licence to use, display, and distribute such content for platform operations.

Work Product

Intellectual property rights in work created by freelancers are governed by individual project agreements between clients and freelancers.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these Terms.

By using our services, you consent to the collection and processing of your data as described in our Privacy Policy and in accordance with UK GDPR requirements.

10. Disclaimers and Limitation of Liability

Service Disclaimers

Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding:

  • The quality, accuracy, or reliability of services provided by freelancers
  • Uninterrupted access to our platform
  • The security of data transmission
  • The achievement of specific business outcomes

Limitation of Liability

To the maximum extent permitted by law, Bright Atrium Ltd shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Data loss or corruption
  • Third-party actions or omissions

Our total liability for any claim shall not exceed the fees paid to us by you in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Bright Atrium Ltd, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of applicable laws
  • Content you post on our platform
  • Services you provide or receive through our platform

12. Dispute Resolution

Internal Resolution

We encourage users to resolve disputes directly. If direct resolution fails, we offer mediation services to help reach mutually acceptable solutions.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes that cannot be resolved through our internal processes shall be subject to the exclusive jurisdiction of English courts.

Alternative Dispute Resolution

For consumer disputes, you may be entitled to use alternative dispute resolution services. Information about relevant ADR schemes is available on our website.

13. Termination

Termination by Users

You may terminate your account at any time by following the account closure process on our platform or contacting our support team.

Termination by Bright Atrium

We may suspend or terminate your account immediately if you:

  • Violate these Terms
  • Engage in fraudulent activities
  • Pose a risk to other users or our platform
  • Violate applicable laws

Effect of Termination

Upon termination:

  • Your access to the platform will cease
  • Outstanding obligations remain in effect
  • Certain provisions of these Terms survive termination

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes through:

  • Email notifications to registered users
  • Prominent notices on our platform
  • Updates to this page with revision dates

Your continued use of our services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects our intent.

16. Contact Information

If you have questions about these Terms, please contact us:

Bright Atrium Ltd
Legal Department
14 Bedford Square
London, WC1B 3HH
United Kingdom

Email: [email protected]
Phone: +44 20 7946 3846

These Terms of Service were last updated on 28 August 2025.